El Pollo Loco

Reviews

• A Marie D.

  star star star star star 29 August 2026

  I heart this place.  Service is top notch.  I never had a problem ordering online, drive thru or inside.  Staff is always super nice and personable.  I finally was able to put the app on my phone.  App is super easy to use too.  Whether I forget to use the app or go in the store, I simply scan my receipt and get my points.  Food is always super fresh for me.  Inside is usually pretty up kept.  I go here at least 2-3 times a week.  I know, you'd think I'd switch it up a little, but I get the same thing every time.  Except when it's lent, lol, it's skrimps.

• Lucas A.

  star star star_border star_border star_border 22 August 2026

  I think El Pollo Loco is of above average quality for a fast food place, and their app has fantastic discounts... when it works. My major gripe is that apps are designed to reward users and thus get them to visit their locations. When the app doesn't work or the coupon isn't accepted... what's the point of visiting?
  
  I went today for BOGO burritos (cool!) which was advertised on the app and online to me while on Facebook. Service sucked in the restaurant so I tried to get on WiFi. Didn't go through. I let some people go in front of me, who also couldn't access their app due to WiFi. Eventually, I walked outside and got some better service (WiFi still didn't work), got back in line, and luckily got the discount. That fiasco took up my entire lunch break, though, so I ate in office. The couple in front of me was never able to use their deal.
  
  That, in itself, wasn't a bad experience; more of a frustrating one. However, my experience before that went even less swimmingly. I used a coupon, again on the app, for a $5 meal and the coupon didn't take anything off. I explained to the cashier that the discount didn't go through, and she tried again. Nothing. We tried a few times, but a manager was never called over, and nothing was done about it. A line formed, presumably with other people who also had a timed lunch break, and I gave up and left without food. Luckily, I was able to order from Jack in the Box (on THEIR app), pick up my food in the drive through, and get back to work in time during that experience.
  
  Again, food is above average for a fast food place, but still not worth the price without a special deal. Otherwise, go support your local taqueria if you're dropping $7-8 on a burrito. Especially if you can't get your app to work.

• Roger L.

  star star_border star_border star_border star_border 15 August 2026

  Chicken VERY dry (overcooked) each of the past 3 times we have eaten there.  I notice others have complained about the dryness.  Service is very slow. Tables are covered with past customers uneaten food. The same complaints are made repeatedly but nothing improves.
  We won't be back.

• Terri B.

  star star_border star_border star_border star_border 12 August 2026

  There is no reason we should be waiting in the drive thru for over 20 minutes! Ridiculous!
  No avocado in my avocado chicken tortilla wrap.
  BONES !!!

• Ben J.

  star star_border star_border star_border star_border 7 August 2026

  Decent food for a ok price. However the lack of staffing is appalling. Dirty store, food all over tables, no drink lids, overflowing garbage cans. Standing in line to order for over 5 minutes with no one to greet you, several people "working"  in the back. They can clearly see you but dont even smile or say just a moment.
  Once greeted the staff was friendly,  just pathetic management. How can they let a store represent their brand this way????